FAQ

Shipping

Where do you ship from? All orders ship from China by tracked, duties-paid express.

How long does delivery take? Delivery to the US typically takes 8–15 business days after dispatch. You'll receive tracking by email.

How much is shipping? Shipping is calculated at checkout. Orders over $60 currently ship free to the US.

Will I pay customs duties? No. Shipments are sent duties-paid, so there are no extra import charges on delivery.

Brewing

How should I brew it? Use 3 g of tea per 250 ml (8 oz) of water at 90–95°C (195–203°F) and steep 3–4 minutes. For gongfu style, use 5–6 g in a 100–120 ml gaiwan with short 10–15 second infusions.

Can I re-steep the leaves? Yes — Yinghong No.9 gives several good infusions, especially gongfu style.

Can I add milk? Absolutely. Its malty body pairs well with milk.

Storage

Store sealed in a cool, dry, dark place away from odors. Best within 24 months; after opening, enjoy within a few months.

Returns

Can I return my order? Unopened items may be returned within 30 days of delivery. For hygiene reasons, opened food items cannot be returned unless defective.

My order arrived damaged or incorrect. Email support@kilnwell.com with photos within 14 days of delivery and we'll send a replacement or a refund.

See our Refund Policy for full details.