Privacy policy

Privacy Policy

This Privacy Policy describes how Kilnwell™, operated by Shenzhen Fengwu Technology Co., Ltd., No. 1 Mawu Road, No. 2, Room 612, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China (registered address: 广东省深圳市龙岗区园山街道保安社区马五路1号2号612) ("we", "us"), collects, uses, and shares your personal information when you visit or purchase from our store.

Information we collect

  • Information you provide: name, shipping and billing address, email, phone number, and order details.
  • Payment information: processed by our payment providers; we do not store full card numbers.
  • Device and usage information: collected automatically through cookies and similar technologies, such as IP address, browser type, and pages viewed.

How we use it

To process and deliver orders, communicate with you, provide customer support, prevent fraud, improve our store, and — with your consent where required — send marketing you can unsubscribe from at any time.

Sharing

We share information only with service providers who help us operate, such as our e-commerce platform (Shopify), payment processors, and shipping carriers, or when required by law. We do not sell your personal information.

International transfers

We are based in China and ship from China; your information may be processed in China and other countries where our service providers operate.

Retention

We keep order information for as long as needed for our records and legal obligations.

Your rights

Depending on where you live (including under US state laws such as the CCPA), you may have the right to access, correct, delete, or opt out of certain uses of your personal information. Email support@kilnwell.com to make a request.

Children

Our store is not directed to children under 13.

Changes

We may update this policy from time to time; the updated version will be posted here.

Contact

support@kilnwell.com · Shenzhen Fengwu Technology Co., Ltd., No. 1 Mawu Road, No. 2, Room 612, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen, Guangdong, China (registered address: 广东省深圳市龙岗区园山街道保安社区马五路1号2号612)