Terms of service

Terms of Service

These Terms govern your use of the Kilnwell™ online store, operated by Shenzhen Fengwu Technology Co., Ltd., Room 702, Bolong Building, No.52 Qingshuihe 1st Rd, Luohu District, Shenzhen, Guangdong, China. By using the site or placing an order, you agree to these Terms.

Products

We make every effort to describe our products accurately. Tea is a natural agricultural product, so appearance and flavor may vary slightly between harvests. Product images are illustrative. Tasting notes describe flavor only and are not health claims.

Pricing and orders

Prices are listed in US dollars and may change without notice. We reserve the right to refuse or cancel any order, including in cases of pricing errors or suspected fraud; if we cancel a paid order, we will refund you in full.

Payment

Payment is processed securely at checkout through our payment providers.

Shipping and returns

Shipping and returns are governed by our Shipping Policy and Refund Policy, which form part of these Terms.

Intellectual property

All content on this site, including the Kilnwell™ name, logo, text, and images, belongs to us or our licensors and may not be used without permission.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim shall not exceed the amount you paid for the relevant order.

Governing law

These Terms are governed by the laws of the People's Republic of China, without prejudice to any mandatory consumer protections in your country of residence.