Refund policy

Refund Policy

Returns of unopened items

You may return unopened, unused items in their original packaging within 30 days of delivery. To start a return, email support@kilnwell.com with your order number. Items sent back without first contacting us cannot be accepted. Unless the return is due to our error, return shipping costs are the customer's responsibility, and original shipping charges are non-refundable.

Opened items

Because tea is a food product, opened items cannot be returned for hygiene reasons unless they are defective.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email support@kilnwell.com within 14 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, at your choice, at no cost to you.

Refunds

Once your return is received and inspected (or your damage claim approved), we will notify you and issue the refund to your original payment method. Please allow up to 10 business days for your bank or card issuer to process it.

Contact

support@kilnwell.com · Shenzhen Fengwu Technology Co., Ltd., Room 702, Bolong Building, No.52 Qingshuihe 1st Rd, Luohu District, Shenzhen, Guangdong, China