Shipping policy

Shipping Policy

All orders ship from China via tracked, duties-paid express delivery to the United States. Orders are typically dispatched within 1–3 business days.

Delivery times

Estimated delivery is 8–15 business days after dispatch. Delivery times are estimates and may vary due to customs processing, carrier delays, or holidays.

Shipping costs

Shipping is calculated at checkout and paid by the customer. Under our current policy, orders over $60 (USD) ship free to the US.

Duties and taxes

Shipments are sent duties-paid: no additional import duties are collected from you on delivery.

Tracking

A tracking number is emailed once your order ships.

Lost or damaged parcels

If your tracking stops updating or your parcel arrives damaged, contact support@kilnwell.com and we'll help. See our Refund Policy for damaged items.